Reference

How We Handle Your Personal Information

Your account details, payment history and gaming activity stay secure with us.

Clear collection practicesEncrypted account securityYour data rights explained
indowins How We Handle Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send privacy requests to [email protected].
Live Chat Open a chat from your account dashboard during our support hours, 09:00–23:00 WIB daily.
Account Settings Navigate to Settings > Privacy in your indowins lobby to view your stored data…
HOW WE PROTECT YOU

Data Security and Your Account Rights

Encryption in Transit

All communication between your device and indowins is encrypted using industry-standard TLS. Your DANA, OVO, GoPay and QRIS transactions are never visible to third parties during transfer.

Account Verification

We verify your identity at signup and before large withdrawals to prevent unauthorised access. Two-factor authentication is optional but available in your security settings to add extra protection.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and analyse how you move through the lobby. You can manage cookie settings in your browser or contact our support team to opt out.

Data Retention

Active account data is kept for the life of your account. After closure, we retain records for up to seven years to meet local tax and anti-fraud requirements, then delete them securely.

Third-Party Access

We share your data only with payment processors, fraud-prevention vendors and local regulators where law requires it. We do not share your gaming preferences or contact details with marketers.

Your Rights

You can request access to your data, correct errors, export your records or request deletion. Submit requests via email to [email protected] or through your account dashboard privacy section.

Common Questions About How We Use Your Data

Your DANA, OVO, GoPay and QRIS details are encrypted before transmission and stored in secured vaults. We never store full card numbers, and payment verification happens through your bank or e-wallet provider directly, not through our servers.

Yes. Contact [email protected] to request account closure and data deletion. We will remove personal details within 30 days, though we keep anonymised records where local law requires it for compliance and fraud prevention.

We use your game activity internally to improve your lobby experience and detect suspicious patterns. We do not sell or share your gaming preferences with advertisers or external marketers without your consent.

We log the new device location and time for security. If the login looks unusual, we may send you a verification email or SMS to your registered number. You can approve it in your account security settings or contact support if you do not recognise the activity.

Active account information is kept while your account is open. After closure, we retain it for up to seven years to meet Indonesia's local regulation and anti-money-laundering rules, then securely delete it.

Yes. Open your account dashboard, go to Settings > Privacy > Download My Data, and we will generate a file containing everything we hold — login history, deposit records, game activity and contact details.

Reach our privacy team at [email protected] or use live chat in your account between 09:00–23:00 WIB daily. We respond to all data requests, corrections and complaints within two working days.